Delivery & Refund Policies
Baby Junction Delivery Policy
Baby Junction delivers small items via Australia Post, using Receipted Regular Parcel Post, or via courier depending on the size of the items. Larger items, such as furniture will normally need to be collected from our store at 69 Nelson Street, Stepney SA 5069. Please contact us to discuss any other delivery arrangements on 08 8361 2200 or via our contact page form.
Baby Junction endeavour to keep information and content on our website correct and up to date. However, we offer no guarantee that the content and information displayed on babyjunction.com.au is timely and accurate. If obsolete or incorrect content and or information on babyjunction.com.au, results in an order being submitted with erroneous costs or details, Baby Junction will contact the customer and supply amended details and or pricing for their approval. The purchaser is within their rights to decline or accept the revised order. If the purchaser declines, no charges will be applied and no merchandise will be despatched.
Website orders received by Baby Junction’s website, are an offer to purchase only. An order confirmation is only verification that Baby Junction has received your order and in no way denotes acceptance of this offer. We reserve the right to decline an offer to purchase subject to the relevant laws.
Orders will usually be dispatched from our store within 48 hours of processing your order. For urgent requests please make a comment at the checkout or call us about your order – we will always do what we can to help. We use the services of Australia Post for all deliveries. All orders are sent using either Receipted Regular Parcel Post or courier delivery and require a signature on delivery. Any request to leave a parcel unsigned for will be ignored. All parcels can be tracked online using tracking details sent via email. Express Post is available on request for small items (extra costs apply). Most areas in Australia will receive their delivery within 2-7 working days. Please contact us should you still be waiting after this time. Local customers, or those visiting Adelaide, have the option of shopping online and collecting their purchase from our boutique in Stepney. Simply select the click & collect option at the checkout. (Please Note: Allow up to 24-48 hours for your order to be processed and wait to be advised your purchase is ready to collect. Goods must then be collected within 7 days. Items not collected within 4 weeks will be put back into stock and all payments forfeited.)
Please do not hesitate to contact us for further information on our order policy and our delivery procedures. Also, if an item is out of stock, please contact us and we can advise on approximate delivery times.
Further information can be found in our Terms and Conditions
Baby Junction Refund and Exchange Policy
We understand that you would like to shop with confidence at Baby Junction. Please see below our policies for refunds and exchanges.
If you have proof of purchase
If you are able to provide suitable proof of purchase, Baby Junction will gladly provide you with an exchange, or repair. Refunds are not given for change of mind, or incorrect decision unless required by law.
However if the item is faulty, significantly different from what was shown to you, or if it does not do what it was advised to do, or where otherwise required by law – we will gladly exchange or refund. Refunds will be given using your original payment method.
For an item is to be refunded and/ or exchanged the item needs to be in a re-saleable condition which includes:
- the original labels are still attached
- the item is in its original packaging
- the item is unused
If you believe an item you have bought from us is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Warranty does not apply to improper care, misuse of the product, or normal wear and tear caused by product use. We, Baby Junction and the Manufacturer, reserve the right to inspect the unit. You may be charged for repairs if the product has been damaged accidentally.
Manufacturers are entitled to attempt to repair a product before offering an exchange or refund. If the item is not in complete working order after this time and is found to be a manufacturers fault, an exchange or refund will be offered. Baby Junction receipt required for proof of purchase. Warranty periods are as stated for individual items. If the item is out of warranty period, a fee for repair will be charged. There is no refund or exchange for display stock, floor stock or clearance lines unless where faulty where the customer was not advised.
If you do not have proof of purchase
If you cannot provide satisfactory proof of purchase, Baby Junction may, at its discretion, provide you with an exchange or Gift Voucher to the current value of the item provided the item/s are in a re-saleable condition in its original packing and has not been used, and if the item is currently stocked in-store.
Please choose carefully as we do not offer exchange or refund on special orders of furniture and products that are not usually stocked within our stores or are a pre-ordered item.
Online refunds or exchanges excludes delivery charges. Delivery is non refundable.
Gift Vouchers are non refundable and cannot be replaced if lost.